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Velofactory

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2.6

According to the opinion of 7 users

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Velofactory Review

Rating 2.6

According to 1 experience

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Velofactory
334 visits this month
2964 total visits
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June 22, 2024

This website is pretty disappointing. I was expecting a lot more from a site specializing in bicycles and accessories. First off, the layout is quite messy, and it's hard to find what you're looking for. You'd think in this day and age they'd have a better user interface, but nope, it's frustratingly outdated. The product descriptions are too basic. They hardly give you enough information to make an informed decision. How am I supposed to know if a bike is right for me if all they tell me is the color and the price? Speaking of prices, everything is so expensive! I checked a few other sites, and you can easily find the same products for much cheaper elsewhere. Plus, the shipping fees are ridiculous. They charge an arm and a leg to ship, and the delivery times are nothing to brag about either. When my order finally arrived, some parts were missing. I contacted customer service, and they were not helpful at all. It took forever to get a response, and when they did reply, they acted like it was my fault. It’s annoying when all you want to do is get on the road and ride, but you're stuck dealing with such poor service. I'm really disappointed because I was looking for a reliable place to get my gear, but this isn't it. I hoped to support a local business, but this experience has pushed me to look elsewhere. There are plenty of other online shops with better service, better prices, and more user-friendly websites. Save yourself the headache and shop somewhere else. Velofactory.ch needs a major overhaul in both their website and customer service approach if they hope to keep customers like me.
Date of experience :June 22, 2024

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Company description Velofactory

The website velofactory.ch is a platform dedicated to cycling enthusiasts and aficionados, aiming to provide its users with a wide range of products to customize, enhance, and maintain their bicycles. Upon landing on the homepage, visitors are immersed in a world where the main focus is on the diversity of parts and accessories available. Despite its somewhat technical interface, it caters to both professional and amateur cyclists looking to acquire high-quality components to improve the performance and aesthetics of their bicycles.


What best characterizes velofactory.ch is undoubtedly the impressive variety of products available. By exploring the different categories, one can notice that they cover almost every aspect of cycling. Whether it’s for mountain biking (MTB), road cycling, or gravel biking, the sections are meticulously organized, allowing users to easily locate the desired parts. MTB enthusiasts can delve into the MTB section offering products ranging from suspension systems to various drivetrain parts, not forgetting braking components and other essential items for off-road biking.


Regarding the Road & Gravel section, it’s equally comprehensive. There is an extensive range of components, from brake pads to complete drivetrain groups. This diversity is coupled with particular attention to detail and quality of the products offered. Each component is designed to meet the specific needs of road and gravel cyclists, thereby contributing to the continuous improvement of the cycling experience, whether for daily rides on tarmac or for adventures on varied terrains.


Besides spare parts, velofactory.ch offers a wide array of accessories and solutions for cyclists wishing to equip themselves with appropriate gear. From safety devices such as helmets, lighting systems, and various protections, everything is in place to ensure a safe and enjoyable cycling experience. The accessories adhere to highly rigorous quality standards, which are indispensable for any modern cycling practice.


This Swiss site also does not overlook e-bike enthusiasts, with a section dedicated to all necessary accessories for these modern machines. In this perspective, you can find spare batteries, motors, as well as various sensors and electronic systems to optimize the performance of electric bicycles. This burgeoning segment receives special attention here, reflecting the growing enthusiasm for these new soft mobility technologies.


Another remarkable feature of velofactory.ch is their commitment to providing products sourced from Switzerland, thus emphasizing a reliable and local proximity which can only be favorable to customers. This local aspect is a prime asset for the Swiss cycling community, often seeking trustworthy partners where quality is valued alongside customer service. Finally, the availability of complete bikes, along with all necessary parts for their maintenance and customization, makes velofactory.ch an essential destination for anyone wishing to immerse themselves in the two-wheeled universe.


Velofactory.ch therefore positions itself as a comprehensive platform highlighting a rich diversity of products, coupled with local expertise, to effectively meet the varied expectations of its cycling community. Whether it’s a professional looking to outfit their fleet or an enthusiast wanting to upgrade their own bike, the site offers practical and reliable solutions through its extensive range of high-quality cycling products.

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Velofactory
334 visits this month
2964 total visits
Don't ask for an opinion
Unclaimed profile
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