TicketSwap
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According to the opinion of 3 users
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TicketSwap Review
According to 3 experiences
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TicketSwap
901 visits this month
3531 total visits
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As a music enthusiast always on the lookout for live performances, I recently used TicketSwap to purchase tickets for a concert. The experince has been relatively smooth, and there are both exceptional and challenging aspects about the website. One of the biggest advantages of TicketSwap is its user-friendly interface. Even for someone who's not particularly tech-savvy, the process of browsing through available tickets, filtering events based on personal preferences, and making a purchase was fairly straightforward. The website also employs a secure method for payment, which is reassuring considering the potential risks involved in online transactions. Another noteworthy feature is the fair pricing model. Unlike other platforms where ticket prices skyrocket due to scalpers, TicketSwap maintains a cap on how much a ticket can be resold for. This ensures that genuine fans have a better chance of attending events without having to pay exorbitant prices. However, there are some areas where the website falls short. Customer support, for example, apparently receives a lot of feedback, which makes the response time slower than I anticipated. It took nearly 48 hours to get a solution to a minor issue I had with my ticket. Additionally, the verification process can be somewhat time-consuming, though it's understandable that this is in place to prevent fraudulent activities. Another point worth mentioning is the secondary sales nature of the platform. While it's excellent for finding sold-out tickets, the availability can be inconsistent, and it's sometimes difficult to find what you're looking for at the last minute. Despite these drawbacks, the overall experience on TicketSwap was positive, and I will likely use it again for future events. I would recommend it to others, with a few reservations regarding speed of customer service and verification procedures. Being mindful of these aspects can help set more appropriate expectations.
Date of experience :May 15, 2024
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I was extremely disappointed with the service. The tickets were very expensive and the booking process was complicated. Would not recommend. 😡
Date of experience :May 11, 2024
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I had high hopes for TicketSwap but honestly, it fell short of my expectations. First and foremost, the interface is really confusing. The layout is not intuitive at all, making it hard to navigate. I spent way too much time just trying to figure out how to find tickets for the event I was interested in. And speaking of events, the selection wasn't great either. I had a very hard time finding tickets for popular events, and when I did find them, the prices were ridiculously high. It was almost as if they were trying to gouge me. I get that tickets for high-demand events can be expensive, but this was just taking advantage of people. Another major downside was the buying process. It was super slow and glitchy. I had items in my cart and by the time I went to check out, they were gone! This happened multiple times and was extremely frustrating. To add insult to injury, their customer service is practically nonexistent. I reached out multiple times regarding the issues I was facing and got no response. For a platform that claims to prioritize user satisfaction, they are doing a terrible job at it. The lack of support and guidance is appalling. Their FAQ section is sparse and doesn’t really answer the pertinent questions that users might have. Lastly, I have to mention the refund policy. It's almost as if they have designed it to be as user-unfriendly as possible. It's complex and not clearly explained, making it very difficult to actually get your money back if something goes wrong. Overall, I found the experience to be highly disappointing. There are better ticket-buying platforms out there that offer more user-friendly, cheaper and reliable services. Save yourself the trouble and avoid TicketSwap. It’s not worth the hassle.
Date of experience :April 05, 2024
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TicketSwap
901 visits this month
3531 total visits
Don't ask for an opinion
Unclaimed profile