Ticketmaster
3.1
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So I recently tried using Ticketmaster.ca to buy some concert tickets, and honestly, it was quite a frustrating experience. First off, the website is not user-friendly at all. The layout seems cluttered, and finding the specific event I wanted took way longer than it should have. The search functionality is lacking, and I often ended up with irrelevant results that had nothing to do with what I was actually looking for. When I finally found the event, the process of purchasing the tickets was another headache. The website kept glitching, and I had to refresh multiple times just to get to the payment page. To make things worse, when I tried to finalize my purchase, the system suddenly said that the tickets were no longer available, even though they were clearly listed as available just seconds before. This happened not once, but twice. On the third attempt, I finally managed to secure a ticket, but the whole process took nearly an hour. Another issue I had was with the added fees. The price listed initially seemed reasonable, but by the time I got to the checkout, the total price had increased significantly due to various surcharges and service fees. It's really deceptive and quite frustrating as a customer. They should be more transparent upfront about the full cost. I also found that the customer service was lacking. When I tried to reach out for support regarding the issues I faced, I was met with long wait times and unhelpful responses. Overall, while I eventually got my ticket, the entire experience left a lot to be desired. For such a well-known platform, I expected much better. They really need to work on improving their website functionality and customer service to offer a smoother and more reliable experience.
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