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The Hoard

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3

According to the opinion of 7 users

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The Hoard Review

Rating 3.0

According to 1 experience

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The Hoard
641 visits this month
3271 total visits
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July 09, 2024

I had high hopes for The Hoard, but unfortunately, my experience was far from satisfactory. First of all, the website's navigation is incredibly confusing. It took me a long time to find the products I was looking for, and even then, the information provided was not very helpful. Secondly, the customer service is really lacking. I had some questions about a product, so I reached out to their support team, but it took over a week to get a response, and when I did, the answers were vague and didn't solve my issues. The quality of the items I received was also disappointing. I spent a good amount of money on a couple of collectibles, only to find that they were not as described. One of the figures had visible defects, and another was poorly packaged, resulting in damage during shipping. I tried to return these items, but the return process was a nightmare. The return policy is not clearly stated on the website, and when I finally did manage to initiate a return, I had to pay for shipping myself, which was quite expensive. To make matters worse, the refund took forever to process. In the end, I felt like I wasted both my time and money. I would not recommend The Hoard to anyone looking for quality collectibles or decent customer service. There are far better options out there that value their customers and provide better products.
Date of experience :July 09, 2024

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Company description The Hoard

The Hoard is an online store specializing in role-playing game (RPG) accessories. If you're passionate about the world of role-playing games like Dungeons & Dragons, this site is designed to offer you everything you need to enrich your gaming sessions. From the moment you land on the homepage, you're greeted with enticing offerings such as dice sets, battlemaps, and other accessories that promise to transform your RPG sessions into epic experiences.


The site offers an extensive range of high-quality products, including premium dice, various accessories, and specific gameplay aids for Dungeons & Dragons. The dice are presented in different shapes and materials, such as metal, resin, and acrylic, each adding a unique dimension to your gameplay. For example, you can find the "Heart of Brocéliande" set distinguished by its liquid core dice, or the "Starry Sky" resin set, both offered at affordable and competitive prices.


A distinguishing aspect of The Hoard is the great importance they place on customer satisfaction. Not only is their customer service easily accessible, but they also offer practical benefits like fast delivery (within 2-4 days) and free shipping for orders over €49 in mainland France and Belgium. Furthermore, the company is committed to shipping orders within 24 hours, ensuring your new accessories are at your doorstep before your next gaming session.


The Hoard also boasts of being a fully French company, with teams, offices, and warehouses located in France. This proximity promises better logistical management and a far more responsive customer service. Another hallmark of quality is the company's approach of using and personally testing each product before offering it for sale, ensuring their performance and suitability to players' needs.


An interesting section of the site is the loyalty program, which aims to reward regular customers with benefits and special discounts. You can earn points with each purchase and exchange them for exclusive advantages. The site also features a section dedicated to customer reviews, showing an impressive score of 4.8 based on 199 reviews on Trustpilot, a strong indicator of the community's satisfaction and trust in the quality of the products and services offered.


The product photographs available on the site are of high quality, allowing customers to see in detail what they are buying. Thus, you get a good idea of what to expect before making a purchase. Moreover, the option to see reviews and ratings from other customers allows for informed decision-making.


In conclusion, The Hoard is much more than just an online store; it is a valuable resource for all role-playing game enthusiasts. With a carefully selected range of products, excellent customer service, and ease of ordering and delivery, it is no surprise that so many players trust this company to enhance and beautify their gaming sessions. Whether you're looking for custom dice, immersive battlemaps, or specific accessories for Dungeons & Dragons, The Hoard is the site to visit to enrich your gaming experience.

Information
The Hoard
641 visits this month
3271 total visits
Don't ask for an opinion
Unclaimed profile
This is your company?Claim the profile to answer your customers.Claim