Stronghold Direct

/ratings/2.5.png

2.6

According to the opinion of 7 users

Rate the companyShare your experience
Star 1Star 2Star 3Star 4Star 5

Stronghold Direct Review

Rating 2.6

According to 7 experiences

5 stars
14 %
4 stars
14 %
3 stars
14 %
2 stars
29 %
1 star
29 %
Information
Stronghold Direct
254 visits this month
2884 total visits
Don't ask for an opinion
Unclaimed profile
This is your company?Claim the profile to answer your customers.Claim
/ratings/2.png
September 05, 2024

Honestly, not impressed. 😕 I ordered a lock and it arrived late and damaged. Customer service wasn't very helpful either.
Date of experience :September 05, 2024

Like 0
Share
/ratings/5.png
August 15, 2024

I found the selection of door handles to be excellent. It's easy to navigate the site and the delivery was prompt.
Date of experience :August 15, 2024

Like 0
Share
/ratings/3.png
August 07, 2024

Esasy to find what I needed, but the prices are a bit high compared to other stores. Delivery was fine though.
Date of experience :August 07, 2024

Like 0
Share
/ratings/4.png
July 22, 2024

Great variety of security safes. Bought one for my office and it works perfectly. Delivery was also very quick.
Date of experience :July 22, 2024

Like 0
Share
/ratings/1.png
July 05, 2024

I ordered from Stronghold Direct after seeing their wide range of products, but I was really disappointed. The delivery took forever, the packaging was damaged, and one item was missing. Won't be ordering again.
Date of experience :July 05, 2024

Like 0
Share
/ratings/2.png
July 04, 2024

I recently made a purchase from Stronghold Direct and unfortunately, my experience was far from satisfactory. Firstly, the website's navigation is quite clunky. Finding the specific products I was looking for was harder than it needed to be. The search function seems nearly useless as it brings up irrelevant results, making the browsing experience frustrating and time-consuming. Secondly, the product descriptions lacked detail. I expected more information regarding the materials used, dimensions, and application specifics. This forced me to look elsewhere to ensure I was purchasing the right items for my needs. Additionally, the prices seemed a bit steep for the quality of products received. When the items finally arrived, some were damaged, which clearly reflects poor handling and packaging. The customer service, in this case, was also quite disappointing. I reached out via email to report the damaged goods and it took several days to get a response. When I finally did get one, it was terse and unhelpful. No apologies, no clear instructions on how to proceed, and no offers to replace the damaged items swiftly. It seems like they don’t really care about customer satisfaction. Moreover, the checkout process was confusing and I faced issues with payment processing. I ended up having to re-enter my details multiple times before the payment was successfully completed. It really shouldn't be this difficult to make a simple online purchase. Lastly, the delivery took much longer than anticipated. Their site mentions standard shipping times, but my order was delayed by over a week without any notification or explanation. This was a significant inconvenience as I needed the products urgently. Overall, I am very disappointed with my experience at Stronghold Direct and I would not recommend it. There are plenty of other options out there with better service, more reliable products, and an overall better customer experience. Save yourself the hassle and shop elsewhere.
Date of experience :July 04, 2024

Like 0
Share
/ratings/1.png
June 30, 2024

Website layout is confusing, spent too long trying to find what I needed. Finally found it but the product was out of stock.
Date of experience :June 30, 2024

Like 0
Share

Company description Stronghold Direct

The site "strongholddirect.co.uk" is a specialized platform for providing door accessories, locks, and furniture. It is a valuable resource for anyone looking to improve the security and appearance of their doors and windows. The product range is varied and caters to both construction professionals and individual clients.


At first glance, the site appears to offer an efficient user experience with simplified navigation. The main categories are clearly presented, including door hardware, locks and latches, hinges, exit accessories, as well as security solutions like safes and secure cabinets.


"Stronghold Direct" highlights a free delivery policy for orders over £75, which can encourage large purchases on this platform. Additionally, subscribing to their newsletter provides users with exclusive information on updates and special offers.


The range of "door furniture" products is diverse. Numerous types of handles are available, from lever handles on backplate and on rose, to knobs in various finishes. This allows the customer to carefully customize the appearance of their doors. For professionals, or anyone looking for enhanced security, they offer an extensive range of locks from mortise locks to padlocks, including digital locks, thereby offering peace of mind.


Regarding hinges, the site offers solutions tailored to each type of door: from fireproof hinges to butterfly hinges. They are designed to meet a variety of architectural or security needs. Emergency extras, including push bars and exterior access devices, ensure safety in the event of a rapid evacuation.


Security being at the core of products offered by Stronghold Direct, it is interesting to highlight the inclusion of safes, window securities, and other specialized locking material. These features help protect the most valuable possessions from potential loss or theft.


Other available elements include alarm kits, solutions for silicone or door thresholds (also known as "weatherseals & thresholds"), and miscellaneous accessories such as curtain rods or storage items. Professionals can also benefit from the access control products and automotive solutions offered.


Browsing the site, it is noticeable that the layout is intuitive, allowing users to quickly find the products they need. Additionally, their customer service is easily accessible through a dedicated phone number and email address, ensuring that assistance is within reach for any questions or specific requests.


In summary, "strongholddirect.co.uk" is the ideal destination for anyone looking to equip buildings with quality hardware. It is a site clearly designed to meet the security and innovation needs of doors and windows, whether for individual homes, businesses, or larger structures needing a security-driven transformation.

Information
Stronghold Direct
254 visits this month
2884 total visits
Don't ask for an opinion
Unclaimed profile
This is your company?Claim the profile to answer your customers.Claim