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Giesemann

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2.6

According to the opinion of 7 users

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Giesemann Review

Rating 2.6

According to 1 experience

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Giesemann
561 visits this month
3191 total visits
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July 15, 2024

Recently, I decided to buy some aquarium lights from Giesemann's website, but my experience has been less than satisfactory. The layout of the website is clunky and difficult to navigate, making it hard to find the specific products I was looking for. The search function seems to pull up random results that rarely match my query, which is incredibly frustrating when trying to shop efficiently. After finally finding the product, I was met with limited product descriptions and lackluster photos that don't offer a comprehensive view of what I'm planning to purchase. This lack of detail made me hesitant, but I went ahead anyway based on the brand's reputation in the aquarium community. The checkout process was another headache. It crashed twice, and I had to re-enter all my details each time. Given the high price of their products, you'd expect a smoother user experience. To make matters worse, the shipping took longer than the estimated time frame provided, and the tracking information was sparse and rarely updated. When the lights finally arrived, the packaging was subpar, and I was worried about potential damage. Fortunately, the lights were intact, but setting them up was no easy task. The instructions were poorly translated and not very intuitive to follow, leading to a frustrating setup process. Once I got them installed, I noticed that one of the lights was dimmer than the others. I reached out to their customer service, which is another sore point. Responses were slow and not particularly helpful. It took multiple emails over the course of two weeks to get a replacement, which is far from ideal. Overall, my experience with Giesemann's online shop has been disappointing, and I can't recommend it based on the website's user experience, the poor shipping and packaging, and the lackluster customer service. They need significant improvements to justify their premium pricing.
Date of experience :July 15, 2024

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Company description Giesemann

The shop.giesemann.de site is a true paradise for aquarium enthusiasts looking for premium solutions for their aquatic setups. As you land on the homepage, you are struck by the variety of products offered by Giesemann, a world-renowned manufacturer of aquarium lighting systems, aquatic systems, and water technology. The homepage showcases a simple interface with clear tabs relating to various product categories, making navigation remarkably easy for users.


One of the first things you'll notice is the emphasis on lighting systems. Giesemann offers an impressive range of lighting systems, including Futura, Matrixx, Pulzar, Infiniti, Stellar, Aurora, Viva, Vervve, Spectra, and the Razor, all designed to maximize the beauty and health of aquariums. The available customization options ensure that every aquarist, whether amateur or professional, can find the perfect lighting that meets their specific needs. The highly coveted Powerchrome and Megachrome ranges offer the opportunity to replace and upgrade lighting installations to achieve the best possible output.


In addition to lighting systems, Giesemann also excels with its aquatic systems. Collections such as Linea, Contura, Chroma, and Esprit utilize high-quality materials like glass, aluminum, and polished wood surfaces, allowing users to blend refined design with functionality. Each aquarist can thus realize their dream of creating a captivating underwater scene, regardless of preference, whether it be lush planted ponds, aquariums composed of stunning corals, or aquatic landscapes full of colorful fish.


The water treatment technologies offered by OCTO perfectly complement this range. At Giesemann, you can find a multitude of essential equipment such as skimmers, calcium reactors, and a variety of pumps, ensuring optimal conditions for aquarium inhabitants. The focus on water quality reflects Giesemann's commitment to providing the necessary tools to maintain a healthy and welcoming environment for both fish and plants.


Beyond merely providing products, Giesemann is committed to offering impeccable after-sales service through repair services and a guarantee of spare parts availability even after the product warranty has ended. This commitment to service quality is reassuring for consumers, knowing they are investing in sustainable and reliable products, designed and manufactured exclusively in Germany.


For those who prefer to see and discover the products physically, Giesemann also offers its products through partner resellers. Buyers in Germany will also benefit from free shipping on any order over 100 euros, demonstrating a particular attention to customer satisfaction.


In summary, Giesemann Aquaristic embodies over three decades of expertise in the field of aquaristics. Their ability to innovate while keeping the focus on German quality and aesthetic design makes them a partner of choice for those looking to enhance their personal underwater world. The site shop.giesemann.de is not just a showcase of products, but a true platform of inspiration for all aquarium enthusiasts, whether they are beginners or seasoned experts.

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Giesemann
561 visits this month
3191 total visits
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