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Klarna

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3

According to the opinion of 7 users

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Klarna Review

Rating 3.0

According to 3 experiences

5 stars
0 %
4 stars
33 %
3 stars
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2 stars
33 %
1 star
33 %
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Klarna
825 visits this month
3455 total visits
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June 09, 2024

Although Klarna's website looks sleek and modern, my experience with their service has been far from satisfactory. First off, the user interface, while visually appealing, is not very intuitive. It took me a considerable amount of time to figure out how to navigate through the various options, which is quite frustrating for someone who is not very tech-savvy. Additionally, the customer service leaves a lot to be desired. I had an issue with a payment that was not processed correctly, and when I reached out for help, I was met with long wait times and unclear responses. It felt like I was being passed around from one representative to another without anyone actually addressing my problem. Another major issue is the transparency regarding fees. Klarna does not make it easy to understand what you are being charged for, and I ended up with unexpected fees that I could not account for. This lack of transparency is very off-putting and makes one question the integrity of the service. The payment plans, while advertised as flexible and user-friendly, are anything but. I had trouble setting up my payment schedule, and even after it was supposedly fixed, I encountered issues with payments being taken out on different dates than agreed upon. This inconsistency is unacceptable, especially when dealing with finances. To add to the frustration, the mobile app is buggy and crashes frequently, making it even more challenging to manage my payments and account details on the go. For a company that markets itself as a solution for seamless shopping and payment management, Klarna falls short in multiple areas that are crucial for customer satisfaction. I would not recommend this service to anyone looking for a reliable and straightforward financial tool. There are certainly better options out there that offer more transparency, better customer service, and a more user-friendly experience. Klarna really needs to step up their game if they want to retain customers.
Date of experience :June 09, 2024

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May 02, 2024

I've been trying to use Klarna for my online shopping needs, but it's been nothing but a hassle. The interface isn't as "smoooth" as they claim. I've encountered glitches and slow load times, making the whole experience far from easy or convenient.
Date of experience :May 02, 2024

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March 20, 2024

Klarna offers a fantastic range of services. I especially love the flexibility of paying later. It has made my life much easier.
Date of experience :March 20, 2024

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Company description Klarna

Klarna is a Swedish fintech company that distinguishes itself through its innovative payment services and ease of use. Founded in 2005, the company quickly evolved to become one of the leading providers of online payment services, offering a range of solutions for consumers and businesses worldwide. Its headquarters is located in Stockholm, Sweden, a European metropolis well-known for its technological advancements and vibrant entrepreneurial ecosystem.


The homepage of the Klarna.com website is structured to cater to the varied needs of its visitors. It features several key sections, including Investor Relations, Corporate Governance, Sustainability, and a Press Room for important announcements and news. The "About Us" section provides an overview of the company's history and mission, highlighting its core values and future goals.


Klarna also offers two distinct login options: one for private users and one for businesses. Private users can, after logging in, get an overview of their purchases, upcoming payments, and settle them easily with a single click. This feature greatly simplifies the process of managing personal finances, making Klarna an attractive option for consumers seeking convenience and efficiency.


For businesses, Klarna offers a dedicated login interface for managing orders, payment reports, store statistics, and general settings. This user interface helps merchants track and optimize their business operations, contributing to smoother management and better decision-making.


The site is also very international, supporting a multitude of languages and markets. Klarna is present in diverse regions such as Austria, Belgium, Canada, China, the Netherlands, France, Germany, Greece, Ireland, Italy, Japan, Mexico, New Zealand, Norway, Poland, Portugal, Romania, Spain, Switzerland, the United Kingdom, and the United States. Each market has its own page, adapted to the specific linguistic and cultural needs of its users.


Another notable aspect is the integration of PriceRunner, a price comparison service available in the UK, Denmark, and Sweden. This feature allows consumers to find the best prices for the products they are looking for, making the shopping experience even more transparent and consumer-centered.


Klarna is not limited to payments. For example, the "Klarna Insights" initiative offers in-depth studies and reports on market trends, providing valuable analysis for both consumers and businesses.


In addition, Klarna merged with Sofort GmbH, another important payment service company, to further strengthen its market position. This merger allows Klarna to benefit from Sofort's additional technologies and expertise, thereby extending its capabilities and service offerings.


Regarding sustainability, Klarna has also undertaken various initiatives to minimize its environmental impact and promote sustainable business practices. These initiatives are part of a broader approach to corporate social responsibility (CSR), demonstrating Klarna's commitment to sustainable development and ethical management.


Users can also access other features through the "More from Klarna" section, including open banking services that allow users to manage multiple bank accounts from a single interface with enhanced security features.


Furthermore, the site offers various resources for developers through Klarna's developer documentation, facilitating the integration of Klarna solutions into e-commerce platforms and other systems. This documentation is comprehensive and well-structured, aiming to make the process as transparent and simple as possible for developers.


Finally, Klarna also stands out for its exceptional customer service, offering various means of contact and quick and efficient support. Their customer-focused approach is reflected in every aspect of their service, from the user experience on the website to payment management and business solutions.


Thus, Klarna.com represents much more than just a payment portal; it is a comprehensive platform offering innovative and practical solutions for consumers and businesses worldwide. With a constant commitment to innovation, sustainability, and service excellence, Klarna continues to redefine the standards of the financial services industry.

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Klarna
825 visits this month
3455 total visits
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