iCasque
2.7
According to the opinion of 3 users
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iCasque Review
According to 3 experiences
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iCasque
554 visits this month
3184 total visits
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I recently purchased the SHARK Skwal 2.2 Motorcycle Helmet from icasque.co.uk, and I must say, I'm thoroughly impressed with both the product and the service. The website is incredibly user-friendly, making it easy to navigate through the different categories of motorcycle gear. The Skwal 2.2 caught my eye due to its sleek design and innovative features. The helmet doesn't just look good; it also comes with integrated LED lights, which are a fantastic addition for enhancing visibility, especially during night rides. The product description and specifications were very detailed, providing all the necessary information I needed to make an informed decision. One feature that stood out was the helmet's excellent ventilation system. After using it for a few weeks, I can confirm that it keeps my head cool and comfortable even during long rides. The price was reasonable considering the high quality and advanced features of the helmet. The purchasing process was smooth and straightforward, and I appreciated the various payment options available, including credit cards and PayPal. The delivery was prompt, and the packaging was secure, ensuring that the helmet arrived in perfect condition. Another aspect worth mentioning is the customer service. I had a few questions regarding sizes, and the live chat support was very responsive and helpful. They guided me through the sizing chart and helped me choose the perfect fit. It's evident that icasque.co.uk values customer satisfaction, and I felt well-taken care of throughout the purchasing process. In conclusion, I highly recommend icasque.co.uk for anyone in need of high-quality motorcycle gear. The SHARK Skwal 2.2 Helmet is a solid investment for both novice and experienced riders alike. With excellent product offerings, competitive pricing, and outstanding customer service, this website has definitely earned my trust and future business.
Date of experience :September 08, 2024
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I recently bought a helmet from icasque.co.uk, but my experience was not great 😕. The delivery took forever, and the helmet didn’t fit well at all. The customer service was also unhelpful.
Date of experience :June 24, 2024
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I recently tried purchasing a helmet from iCasque.co.uk, and my experience was far from satisfactory. First off, the website's interface is quite outdated and not user-friendly. Navigating through the different categories and options felt like a chore. Pages took longer than expected to load, which was frustrating, especially given that there are many other modern websites out there that offer a seamless shopping experience. The selection of helmets was fairly decent, but the information provided for each product often lacked essential details. Descriptions were either too brief or missing critical information like the exact materials used or comprehensive safety ratings. Customer service is another glaring issue. I had a query about the size chart and sent an email, which took almost five days to get a response. And when I finally got an answer, it was vague and did not address my concern. This delay and lack of helpful information led me to question their commitment to customer satisfaction. When my helmet finally arrived, the packaging was subpar. The box was partially damaged, and while the helmet itself was not compromised, it just didn't give the impression of a premium purchase. Shipping also took longer than advertised. I understand that delays can happen, but there was no communication from their end to inform me of the status. I had to keep checking the tracking information, which itself was not very detailed. Another inconvenience was the return policy. After wearing the helmet for a couple of rides, I realized it was uncomfortable and wanted to return it. However, the return process was cumbersome. They require you to fill out extensive forms and even then, the customer has to bear the return shipping costs, which is quite high when you're sending something bulky like a helmet. Overall, the experience left much to be desired. For a website that claims to specialize in motorcycle gear, their service and presentation are lacking. I would suggest looking elsewhere if you want a hassle-free purchasing experience.
Date of experience :June 22, 2024
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iCasque
554 visits this month
3184 total visits
Don't ask for an opinion
Unclaimed profile