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Deloox

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2.4

According to the opinion of 7 users

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Deloox Review

Rating 2.4

According to 1 experience

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Deloox
702 visits this month
3332 total visits
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July 08, 2024

UNOFORTUNATELY, I have to say that my recent experience on Deloox was quite disappointing. First and foremost, the navigation on the website feels very outdated, almost like something from the early 2000s. It's not user-friendly at all. I had a hard time finding the products I was looking for due to the convoluted menu layout. Another major downside was the site speed. It took several seconds to load each page, which made my shopping experience very frustrating. I almost gave up several times because of how painfully slow it was. This shouldn't be an issue with today's technology. Moreover, the product descriptions were insufficient. The information provided was generic and didn't help me make an informed decision. The photos were also low resolution, which made it difficult to see the details of the products. Speaking of the product, the variety was quite limited. I was expecting a wider range of options, especially given the promise of an extensive catalog from the homepage. Being someone who likes to explore different brands and products, I found the selection to be underwhelming. Then there's the customer service—or lack thereof. I sent an email to their support team regarding a query about a product, and it took them four days to get back to me. In today's competitive e-commerce environment, a quick and efficient customer service response is crucial, and Deloox failed miserably in this area. Additionally, I encountered numerous broken links and error messages while browsing, which added to my already growing frustration. These technical glitches make the site feel unprofessional and unreliable. The checkout process was another nightmare. The payment gateway was glitchy and I had to restart the process twice. By the time I finally managed to place my order, I was already regretting it. While the prices were fairly reasonable, the hassle and poor user experience were simply not worth it. Unless Deloox addresses these significant issues, I can't recommend this site to anyone. Disappointing at best.
Date of experience :July 08, 2024

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Company description Deloox

Deloox.be is an online store specializing in personal care products, perfumes, cosmetics, and much more. Upon arriving on the homepage, visitors are greeted by a range of elements highlighting the shop's advantages: free shipping for orders over €30, orders placed before 7:00 PM delivered the next day, and over 2.5 million satisfied customers. The website also offers practical features for users such as account management, order tracking, wish lists, personal data modification, and an accessible customer service.


The site structure is very well-organized for easy navigation. One of the most notable aspects is the brand menu, sorted alphabetically from A to Z, allowing visitors to find their desired products quickly. Users can choose from a vast assortment of prestigious brands such as Abercrombie & Fitch, Acqua Di Parma, Armani, Chanel, Clinique, Burberry, Calvin Klein, and many more. This makes it easy for customers to find their favorite products or discover new brands.


Each listed brand offers a wide range of products from perfumes to skincare, haircare products, and cosmetics. For example, in the case of Chanel, one can expect to find items such as iconic fragrances, sophisticated lipsticks, luxurious moisturizers, and more. For anyone looking for diversity and quality, Deloox.be effectively meets the needs of modern consumers.


In addition to a rich diversity of brands, the site is also distinguished by its exceptional customer service. Customer satisfaction is prioritized, with various means to contact customer service if needed. This demonstrates the site's commitment to providing a hassle-free online shopping experience. Order tracking options and the ability to manage one's account allow for easy and direct interaction with the platform, making the purchasing process as smooth as possible.


Exploring the site further, one also discovers sections dedicated to specific product categories. Whether it’s perfumes for men, women, or unisex, facial and body care products, or makeup items, each section is carefully detailed to help customers make informed choices. Product descriptions are comprehensive, providing information on ingredients, usage modes, and user reviews, which is extremely beneficial for making a purchasing decision.


Furthermore, the site frequently offers promotions, special offers, and discounts that encourage customers to return and make repeat purchases. Marketing campaigns and newsletters keep customers informed about new arrivals and ongoing offers, enhancing engagement and customer loyalty. Deloox.be adopts a customer-centric approach, where every detail, from product presentation to delivery logistics, is optimized to offer an exceptional user experience.


In terms of user-friendliness, the site is designed to be intuitive and easy to navigate. Even less accustomed online shoppers will find the site accessible and simple to use. Search filters by brand, product type, and price range make it easy to find what one is looking for without getting lost in a multitude of options. Similarly, the checkout process is secure and swift, with multiple payment options available to cater to different customer preferences.


The reliability and speed of delivery are also key strengths of Deloox.be. The promise to deliver the next day for any order placed before 7:00 PM is a major asset, especially in today’s world where speed is often a decisive factor for online shoppers. This logistical efficiency not only ensures that customers receive their products quickly but also testifies to the professionalism and competence of the team behind the site.


In conclusion, Deloox.be positions itself as a pivotal player in the online sales domain of beauty and personal care products. With its wide range of renowned brands, quality customer service, intuitive navigation, and fast delivery options, the site perfectly meets the expectations of modern consumers, desiring a simple, efficient, and pleasant online shopping experience.

Information
Deloox
702 visits this month
3332 total visits
Don't ask for an opinion
Unclaimed profile
This is your company?Claim the profile to answer your customers.Claim