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AIR MILES

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2.3

According to the opinion of 8 users

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AIR MILES Review

Rating 2.3

According to 3 experiences

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AIR MILES
808 visits this month
3438 total visits
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June 11, 2024

To be honest, I'm quite disappointed with my recent experience using the Air Miles website. I had high hopes based on the numerous advertisements and promises of easy travel rewards, but it seems like the reality is far from what was promised. First off, the website is extremely slow. It often takes several minutes for a page to load, and sometimes it doesn't load at all, forcing me to refresh the page multiple times. This makes the whole experience frustrating when you’re trying to book a flight or redeem points quickly. Secondly, the website layout is very confusing. The navigation is not intuitive, and it’s hard to find specific information about rewards and redemption options. There are numerous tabs and links that lead to dead ends or irrelevant pages. For a service that is supposed to make travel easier, this is a huge downside. In addition, the points system is ridiculous. The number of miles required to redeem even a short domestic flight is exorbitant. It feels like I have to spend a fortune just to earn enough miles for a minimal reward. This makes the program feel like a rip-off rather than a genuine rewards scheme. Customer service is another major issue. I tried contacting support regarding a problem with my miles balance, but it took ages to get a response. When I finally did receive a reply, it was generic and didn't address my concerns at all. It felt like I was talking to a robot rather than a real person who cares about resolving my issue. To top it all off, there are hidden fees everywhere. Every transaction seems to come with a surprise cost that wasn’t advertised upfront. This makes it very hard to appreciate any of the so-called ‘rewards’ because you end up paying so much out of pocket. Overall, using this site has been a discouraging experience. While there might be some benefits if you’re willing to put up with all the drawbacks, I think it really needs a lot of improvements. Until then, I would not recommend it to anyone looking for a hassle-free rewards program.
Date of experience :June 11, 2024

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May 03, 2024

I was really disappointed with the AIR MILES Reward Program. Tried several times to get help from customer care, but either the wait was too long or I didn’t get the resolved answer I needed. Pretty frustrating.
Date of experience :May 03, 2024

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April 29, 2024

Really disappointed with the AIR MILES Reward Program. Customer service is not helpful at all and the rewards selection is very limited. 😞
Date of experience :April 29, 2024

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Company description AIR MILES

The website airmiles.ca is a portal dedicated to members of the AIR MILES program, a loyalty program that allows them to earn "Miles" by making purchases with program partners. Users can then exchange these Miles for various rewards, ranging from everyday purchases to more exceptional leisure activities.


On the homepage, you are immediately greeted with clear options regarding the two main account types: the "Cash" account and the "Dream" account. The Cash account enables members to use their Miles to reduce the cost of everyday purchases, such as gas or groceries, directly in-store or online with eVouchers. It's a flexible solution for those who wish to leverage their Miles regularly.


Conversely, the Dream account is geared towards those who prefer to accumulate their Miles for more substantial rewards. These Dream Miles can be redeemed for travel, goods, event tickets, and much more. There are a plethora of options with over 1,200 possible rewards, offering an exciting alternative for those dreaming of vacations or memorable experiences.


The site also offers a detailed section on how to collect Miles. Members can discover a multitude of highlighted offers, all designed to maximize the number of Miles accumulated. A network of partners, including credit cards and affiliate sites like airmilesshops.ca, participates in the program. By linking their purchases with these partners, users can accumulate Miles more quickly.


AIR MILES not only offers these benefits but also enhances the user experience with self-service tools. For instance, members can modify their profile, review recent transactions, or transfer Miles between accounts directly from the dashboard. These services add a layer of transparency and convenience, helping users to get the most out of their membership.


Customers with special status, such as Gold & Onyx® members, enjoy additional privileges, like personalized concierge services, adding premium value to their AIR MILES experience. Additionally, members can choose to donate their Dream Miles, thus expanding the positive impact of their participation in the program.


For travel enthusiasts, the site is rich with relevant resources. With options to book flights, accommodations, car rentals, and even cruises, adventure seekers can plan their entire trip via the AIR MILES platform. Various travel partners further enhance this with offers, optimizing the value of accumulated Miles to explore new destinations.


airmiles.ca also places emphasis on member information and security. A security center, detailed FAQs, and a helpful assistance section ensure users have access to the necessary support. Whether it's reporting missing Miles, managing security preferences, or seeking advice, AIR MILES ensures smooth operation of its services while guaranteeing the protection of users' personal data.


Ultimately, together, these features illustrate how the AIR MILES program is far more than just a way to save money. It's a truly enriching experience that offers a lifestyle oriented towards reward and user satisfaction, promising its members tangible benefits and a commitment to even higher goals.

Information
AIR MILES
808 visits this month
3438 total visits
Don't ask for an opinion
Unclaimed profile
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