Above 9
1.5
According to the opinion of 2 users
UNVERIFIED COMPANY
Rate the companyShare your experience
Above 9 Review
According to 2 experiences
5 stars
0 %
4 stars
0 %
3 stars
0 %
2 stars
50 %
1 star
50 %
Information
I was really excited about planning our next vacation and decided to give Above9 a shot. Frankly, the website looks all flashy and promising at first glance, but my experience didn't quite live up to the hype. First off, the layout is surprisingly confusing. I mean, it's supposed to be easy to navigate, right? But no, I found myself clicking around in circles trying to find basic information. I tried searching for destinations and packages, and the results were inconsistent at best. Some pages loaded quickly, but others took forever—I'm talking several minutes—and sometimes they didn't load at all. Honestly, in this day and age, efficient loading should be a given. Then there’s the issue of customer support. I had a couple of questions about a European tour package, so I decided to use the chat feature. Whoever was on the other end seemed clueless. After a lot of back-and-forth, they still couldn't answer whether the package included meals, which is pretty basic info. I ended up having to call, and even then, the representative was not very helpful and sounded like they were just reading off a script. Don't you hate that? Another downside is the prices. They advertise these "fantastic deals," but after you add in all the hidden fees and taxes, they aren’t any cheaper than other travel sites. It feels kind of misleading. I thought I was getting a bargain but ended up spending more than I'd initially planned. Also, the website isn't very mobile-friendly. I tried to make a booking on my phone, and guess what, half the options weren't even visible. It was incredibly frustrating, especially since I don't always have access to a computer. Overall, I'd say it's just an average service at best. If they could fix these issues, it might be worth considering, but as of now, I'm definitely switching back to my usual travel sites.
I was really disappointed with the Above9 Travel service. The website was very slow and kept crashing while I was trying to book my trip. Customer service was not helpful either, felt like I was talking to a machine. Not worth the headache.
Information