company_logo

12Go

/ratings/2.5.png

2.7

According to the opinion of 7 users

Rate the companyShare your experience
Star 1Star 2Star 3Star 4Star 5

12Go Review

Rating 2.7

According to 2 experiences

5 stars
0 %
4 stars
0 %
3 stars
0 %
2 stars
0 %
1 star
100 %
Information
12Go
213 visits this month
2843 total visits
Don't ask for an opinion
Unclaimed profile
This is your company?Claim the profile to answer your customers.Claim
/ratings/1.png
April 03, 2024

Very disappointed with the service. The website is confusing and it's nearly impossible to get proper customer support. Won't be using it again.
Date of experience :April 03, 2024

Like 0
Share
/ratings/1.png
March 23, 2024

I recently booked a trip through 12go.asia and my experience was quite underwhelming, to say the least. From the get-go, navigating their website was a bit of a nightmare. The interface is cluttered and not user-friendly, making it difficult to find the information I needed. I had trouble understanding the booking options because of the confusing layout. Customer support was another major letdown. I had some questions about my booking and reached out through their chat function. It took ages to get a response, and when I finally did, the answers were vague and unhelpful. I felt like I was talking to a bot rather than a human being. Payment processing was also a hassle. The site wouldn't accept my credit card initially, and after multiple attempts, it finally went through. But, the amount charged was slightly higher than what was originally quoted. When I inquired about this discrepancy, I was met with unconvincing explanations that left me feeling scammed. Additionally, the e-ticket I received had errors on it, which caused me a lot of stress as I had to contact them again to get it corrected. This back-and-forth communication took days and made me anxious about whether I'd even be able to travel as scheduled. The final straw was the actual journey. The transport service provided was far from what was advertised. The bus was old, uncomfortable, and lacked basic amenities that were promised. The journey took longer than expected due to multiple unscheduled stops, making it a very tiring experience. Overall, 12go.asia did not meet my expectations. While they might have a wide range of options, the execution and customer service leave much to be desired. I would only recommend using this service if you have absolutely no other options available.
Date of experience :March 23, 2024

Like 0
Share

Company description 12Go

The 12go.asia website stands as an essential platform for travel planning across Asia. It offers a wide array of booking services ranging from trains to buses, ferries to private transfers, and from domestic flights to international flights. For travelers aiming to explore Asia stress-free, this tool consolidates all necessary options in one place for organizing diverse, simple, and efficient travel arrangements.


The homepage of the site is both user-friendly and functional, allowing for intuitive navigation to book tickets. Users can choose their destination and preferred mode of transport, while also having the option to add return trips and manage the number of passengers. A search feature enables quick finding of available options for each desired route.


12go.asia highlights numerous popular destinations in Thailand, acknowledging its central role in Asian tourism. The highlighted routes include highly sought-after journeys such as Bangkok to Pattaya, Chiang Mai, Phuket, Koh Samui, among others. Each destination is presented with a clear starting price, making budgeting easier for travelers. Options are not limited to Thailand; other countries like Malaysia, Vietnam, the Philippines, and other Southeast Asian regions are also well represented.


In addition to practical reservations, 12go.asia provides detailed travel guides for each major destination. These guides cover a variety of useful information for travelers, ranging from local attractions to practical tips for getting around. Guides can be found for countries like Thailand, India, Vietnam, the Philippines, Cambodia, Singapore, Malaysia, and Myanmar, among others. These resources are invaluable for travelers who seek not only to book their transport but also to make the most out of their stay.


Popular itineraries are listed visibly, providing an overview of the most commonly chosen routes by other users. This includes domestic routes like Bangkok to Chiang Mai, Phuket, Krabi, Koh Samui, and Koh Phangan, as well as international routes such as Bangkok to Yangon and Chiang Mai to Luang Prabang. This emphasis facilitates planning for travelers looking to explore widely known and frequented destinations.


For business travelers or those with specific requirements, 12go.asia also offers private transfer options and custom services to ensure increased comfort and convenience. The flexibility and numerous options proposed by this platform make it a significant ally for any type of traveler, whether they are in search of adventure, relaxation, or cultural discoveries.


Online reviews and testimonials often highlight the reliability and ease of use of 12go.asia. Many clients appreciate the ability to quickly compare prices and schedules, as well as the efficiency of customer service, which is accessible to resolve any type of issue or answer specific questions.


In summary, 12go.asia establishes itself as a one-stop-shop for travelers eager to discover Asia. The diversity of services offered, the clarity of the provided information, and the ease of use of the site make it a valuable resource for anyone planning a trip to Asia. Whether for vacations, business travel, or spontaneous explorations, this platform caters to a wide range of needs and ensures a smooth and pleasant experience for each stage of the journey.


The platform continues to evolve to meet modern travelers' needs, regularly adding new features and expanding its network of partners. This expansion allows for coverage of even more destinations and types of transport, thereby ensuring ever-greater flexibility and adaptability for users.

Information
12Go
213 visits this month
2843 total visits
Don't ask for an opinion
Unclaimed profile
This is your company?Claim the profile to answer your customers.Claim