TDL Online

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2.4

According to the opinion of 7 users

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TDL Online Review

Rating 2.4

According to 5 experiences

5 stars
20 %
4 stars
0 %
3 stars
0 %
2 stars
20 %
1 star
60 %
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TDL Online
608 visits this month
3238 total visits
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September 05, 2024

I ordered a heating cylinder, but it arrived dented. Customer service was slow to respond. Wouldn’t buy here again.
Date of experience :September 05, 2024

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August 12, 2024

Bought a new boiler here and the service was fantastic! Installation was swift, and the prices were reasonable. Highly recommend for anyone needing plumbing or heating supplies. 😊
Date of experience :August 12, 2024

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July 20, 2024

The website layout feels quite outdated and hard to navigate. Took me a while to find the product I was looking for.
Date of experience :July 20, 2024

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July 01, 2024

I recently purchased a garden hose from TDL Online, but it was a major disappointment. The quality is very poor, and it leaks from multiple parts. Customer service was unhelpful and took too long to respond. I won't be shopping here again.
Date of experience :July 01, 2024

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June 27, 2024

I recently ordered some tools from Tdl Online and I have to say, my experience was not up to the mark. The website is a bit confusing to navigate, with categories not being clearly defined. I spent more time scrolling and clicking around than actually finding what I needed. When I finally placed my order, the shipping took much longer than expected. The site promised delivery within 3-5 business days, but I didn't receive my items until after 10 days. To make matters worse, one of the products arrived damaged. I contacted customer support and it took them 3 days to respond. When they did, their response was not very helpful. They asked for multiple photos and even questioned if the damage was caused by me, which was quite frustrating. Additionally, the quality of the tools I received was not as good as advertised. The hammer felt flimsy, and the screwdrivers seemed cheap. For the price I paid, I expected much better quality. Overall, I am not satisfied with my purchase and I don't think I'll be buying from Tdl Online again. They need to improve their delivery times, customer service, and product quality if they want to keep customers. There are just too many other options out there that offer better service and value for money.
Date of experience :June 27, 2024

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Company description TDL Online

TDL Online is a company specializing in the sale of a wide range of equipment and products for heating, plumbing, and bathrooms. This e-commerce site, located in the United Kingdom, caters to customers in search of reliable, affordable thermal solutions and a diverse product range. The homepage of the site immediately guides visitors to the main categories offered, including heating, plumbing, and bathroom products, along with special offers on various items.


At first glance, TDL Online stands out for its varied and comprehensive product palette: from high-performance boilers such as combination, regular, and system boilers, to hot water cylinders from renowned brands like Telford and Gledhill. The brand emphasizes energy efficiency by offering energy-saving radiators, towel radiators, and modern designer radiators. Customers can also purchase a wide range of radiator valves and thermostatic valves, a fundamental element for any heating installation.


Another strong point of the site is its recognition as one of the leading official stockists of Polypipe Underfloor Heating in the United Kingdom. Combining innovation and performance, Polypipe is a sought-after solution for those seeking comfort and technology in the domestic heating field. TDL also offers fast delivery options at competitive prices, highlighting their commitment to customer satisfaction.


The site also features a dedicated plumbing section, where consumers can explore a robust selection of copper and brass fittings and pipes, Polypipe plastic products, drainage and wastewater solutions, as well as water treatment products. The brands they distribute, such as Mcalpine and JG Speedfit, add to their credibility as a conscientious retailer dedicated to providing superior quality materials for reliable and long-lasting plumbing.


As for the bathroom product category, TDL Online offers an extensive range of Genesis QX products, pumps, and macerators. These products are designed to modernize and optimize the efficiency of sanitary spaces. Custom heating solutions like the Polypipe Overlay bathroom packs and towel radiators are ideal for customers looking to add a touch of aesthetic sensitivity to their space.


Besides their product assortment, TDL Online prides itself on a positive reputation on review platforms, thanks to positive customer feedback, attesting to a high-quality customer experience. The service provided is enhanced by dedicated support available to guide and support customers in their purchasing processes, product choices, and maintenance questions.


Facilitating the sharing of information and user feedback, its blog and usage feedback feature allows customers to share their experiences, access useful product information, and stay informed on the latest industry news. This blog could also serve as a guide to optimizing the use or installation of the products they offer.


In summary, TDL Online establishes itself as an essential player in the UK sector of heating, plumbing, and bathroom solutions, advocating for quality, efficiency, and customer satisfaction. Their commitment to offering diverse products, cutting-edge technologies, and exceptional customer service ensures a prime position among discerning consumers.

Information
TDL Online
608 visits this month
3238 total visits
Don't ask for an opinion
Unclaimed profile
This is your company?Claim the profile to answer your customers.Claim