Star_Evaluator_Logo
CategoriesCompany spaceLogin

British Gas

/ratings/3.png

2.9

According to the opinion of 8 users

Visit the websiteWrite a review
Rate the companyShare your experience
Star 1Star 2Star 3Star 4Star 5

British Gas Review

Rating 2.9

According to 5 experiences

5 stars
40 %
4 stars
20 %
3 stars
0 %
2 stars
0 %
1 star
40 %
Information
British Gas
www.britishgas.co.uk
Energy
360 visits this month
2990 total visits
Don't ask for an opinion
Unclaimed profile
This is your company?Claim the profile to answer your customers.Claim
/ratings/1.png
August 01, 2024
I'm really disappointed with my experience on the British Gas website. From the moment I landed on the homepage, it was clear that the user experience was not a priority. Navigation is clunky and non-intuitive, making it difficult to find the specific service or information I was looking for. Pages take an unusually long time to load, which is frustrating when you're trying to manage your energy account quickly. Additionally, the layout is outdated, and the aesthetics are severely lacking. For a company as large as British Gas, I expected a much smoother and more modern interface. The content itself is not much better. The information provided is often vague and insufficient. There were multiple instances where I had to call customer service to get clarification because the website didn't provide enough details. Speaking of customer service, the live chat feature is practically useless. I waited over 20 minutes for a response, only to be given generic, unhelpful information. Another major issue is the billing section. Viewing and paying bills is more complicated than it needs to be. The layout is confusing, and finding past statements takes more steps than necessary. Instead of providing convenience, the website seems to create more hurdles. Moreover, the mobile experience is terrible. The website is not fully optimized for mobile devices, with awkward formatting and features that don't work properly on a smartphone. In today's digital age, this is simply unacceptable. Overall, the British Gas website is frustrating and inefficient. It falls short of industry standards and fails to provide the helpful, user-friendly experience that customers deserve. I had higher expectations and am extremely disappointed. I hope the company takes these criticisms seriously and makes significant improvements soon.
Date of experience :August 01, 2024
Like 0
Share
/ratings/5.png
July 24, 2024
Great services and reliable support when you need it. I had an issue with my boiler, and they sorted it out quickly and efficiently. 😊
Date of experience :July 24, 2024
Like 0
Share
/ratings/5.png
July 15, 2024
I recently switched to British Gas, and so far, I'm impressed. Their customer service is excellent and the tariffs are competitive. It's also great to see their commitment to a greener future.
Date of experience :July 15, 2024
Like 0
Share
/ratings/4.png
July 05, 2024
I recently had the pleasure of exploring the British Gas website to learn more about their HomeCare services, particularly the HomeCare Four package. As someone who values dependable home maintenance services, I found the website both informative and user-friendly. The HomeCare Four package promises extensive coverage, including boiler and controls, central heating, plumbing, drains, and home electrics. What sets this apart from other similar services is the comprehensiveness of the coverage and the peace of mind that comes with such an all-encompassing plan. The website itself is well-structured and visually appealing, making navigation quite intuitive. Key information is easily accessible, and I appreciated the clear breakdown of what each HomeCare package entails. The FAQ section was particularly helpful, addressing common concerns and questions in a straightforward manner, which I found reassuring. Sign-up was a breeze, too. The process is streamlined, and all the necessary steps are clearly laid out. I was particularly impressed with the online tools available for existing customers, such as booking an engineer visit and managing appointments. This level of convenience is a major plus in today's fast-paced world. One minor downside I noticed was the page load time, which can be a bit slow at peak usage times. However, this didn't detract too much from the overall usability of the site. Additionally, the live chat feature is an excellent touch for real-time assistance, and I found the customer service representatives to be courteous and knowledgeable. They were able to answer all my questions about the coverage and even provided some personalized advice which I thought was a nice touch. Overall, the British Gas website and the HomeCare Four service exceeded my expectations. If you're looking for a reliable and comprehensive home maintenance service in the UK, this is definitely worth considering. I highly recommend giving them a try!
Date of experience :July 05, 2024
Like 0
Share
/ratings/1.png
June 24, 2024
Very disappointing service. I had high hopes for British Gas, but they took forever to schedule a maintenance visit and the customer service was not helpful at all. The technician seemed inexperienced and couldn't fix the issue on the first try. Think twice before using their services. :(
Date of experience :June 24, 2024
Like 0
Share

Company description British Gas

British Gas is a company historically rooted in the British energy landscape, with over 200 years of experience. Known for its reliability and ability to adapt to customer needs, it offers a variety of energy services for both individuals and businesses. With a vast team of 6,500 expert engineers spread across the country, it is able to offer continuous and tailored assistance to meet the diverse needs of its customers.


The homepage of British Gas highlights attractive winter offers, such as boiler and heating system protection at half price for six months. This initiative aims to ensure that its customers' homes remain operational, especially during the coldest periods. Besides providing peace of mind, this promotion attests to the company's commitment to keeping costs affordable for its customers.


Furthermore, British Gas offers fixed rate solutions to counter energy price fluctuations during the winter. For those still on a variable tariff, it is strongly advised to submit meter readings to guarantee accurate billing. However, for customers equipped with smart meters or those who pay in advance, this step becomes unnecessary, showcasing the technological advantage of the modernized solutions offered by the company.


British Gas's ambition does not stop at merely providing energy. The company positions itself as a major player in the UK's energy transition, aiming for zero carbon emissions by 2050. This commitment is realized through concrete actions, such as supporting a £140 million fund to help the most vulnerable customers. With over 21,000 beneficiaries already, British Gas proves its willingness to be a reliable and supportive partner.


Innovation is also at the heart of British Gas's efforts, as evidenced by the PeakSave program. Through this service, users of smart meters can obtain electricity at half price every Sunday between 11am and 4pm. This initiative encourages more responsible energy use during peak demand periods.


In terms of transitioning to greener energy choices, British Gas also offers the country's most economical tariff for electric vehicles, thus promoting the adoption of more environmentally friendly solutions. These offers, combined with services like Hive EV Charging, illustrate how the company drives innovation while being an unwavering ally for its customers in their transition to a sustainable energy future.


With a well-established market presence, an extensive range of services, and constant commitment to a greener world, British Gas continues to stand out as a leader in the energy industry. It exemplifies how to combine tradition and innovation in service of a sustainable future, while perfectly addressing the current challenges of the energy transition.

Information
British Gas
www.britishgas.co.uk
Energy
360 visits this month
2990 total visits
Don't ask for an opinion
Unclaimed profile
This is your company?Claim the profile to answer your customers.Claim