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VPD

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2.7

According to the opinion of 7 users

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VPD Review

Rating 2.7

According to 1 experience

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VPD
795 visits this month
3425 total visits
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May 01, 2024

I recently tried ordering from vpd.eu, and the experience was hugely disappointing. First off, the website layout was incredibly confusing, making it hard to navigate and find what I needed. Despite the range of products, it was difficult to get clear information about each item, and the descriptions were often vague or incomplete. The checkout process was another headache. After finally choosing my items, the payment gateway kept crashing, making it extremely frustrating and time-consuming to complete my purchase. When I finally managed to place the order, the estimated delivery time was wildly inaccurate. My package arrived more than a week late, which was inconvenient since I needed the items for a specific event. Additionally, their customer service was awful. I tried reaching out multiple times through different channels and got no response for days. When I finally got a reply, the representative was unhelpful and did not address my concerns adequately. To top it off, one of the products I received was damaged, and returning it was another nightmare. The return policy is overly complicated, and getting a refund is like pulling teeth. Overall, this was a terrible experience, and I would not recommend this website to anyone. There are far better options out there that offer more reliable services and better customer support.
Date of experience :May 01, 2024

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Company description VPD

VPD is a company specializing in last-mile delivery, boasting solid expertise, an extensive network of local hubs, and a highly flexible, customer-centric approach. Situated at the heart of modern logistics, VPD meets the high demands of consumers and businesses for delivery services, driven by ongoing advancements in technologies and services in the e-commerce sector.


In everyday operations, VPD stands out for its ability to offer precise package tracking, a high degree of digitalization, and strict adherence to delivery deadlines. The company prides itself on handling each product with utmost care, whether in their hubs or during transit to the final consumer.


VPD's strategic positioning is also reflected in its customer satisfaction indicators. Indeed, the company boasts a Net Promoter Score (NPS) of 80, highlighting the trust and appreciation clients have towards their services. This impressive performance is a testament to the consistent quality in delivery, product handling, and customer service interaction.


Sustainability is a core value of VPD. The company aims to minimize its ecological footprint while building long-term relationships with its clients. VPD does not seek to be the biggest but the most sustainable, both in its daily operations and its commitments to partners and the environment.


Moreover, innovation is deeply rooted in VPD's DNA. The company takes a proactive approach, constantly exploring new ways to enhance its services to create a better experience for its customers. This daily pursuit of innovation is what allows VPD to stay at the forefront of the industry.


VPD places great emphasis on flexibility. Before proposing solutions, the company prioritizes active listening to the needs of its clients, enabling them to offer truly tailored services. This agile approach ensures that every request is dealt with optimally, thus reinforcing customer satisfaction and loyalty.


The diversity of VPD's services extends beyond mere parcel delivery. Specializing in the management of bulky products such as appliances, furniture, or bicycles, VPD ensures appropriate handling of these items from receipt to final delivery. This specialization in large items demonstrates the company's capability to manage complex logistical operations efficiently and precisely.


By exploring the various sectors and services on the VPD website, one discovers a company that adapts to the varied needs of its clients, whether private individuals or e-commerce professionals. VPD offers bespoke logistics solutions, incorporating storage, return management, and product assembly services, thus expanding its offerings beyond just delivery.


VPD's commitment to quality, sustainability, innovation, and flexibility is also mirrored in its team. Dedicated and experienced employees, trained to meet the company's high standards, are at the core of its success. Continuous talent recruitment and ongoing training are pillars that enable VPD to maintain and improve its performance.


In conclusion, VPD positions itself not only as a leader in last-mile delivery but also as a trusted logistics partner, capable of responding to the rapid market changes and increasing expectations of modern consumers. Through its strong commitments to the environment, service quality, and innovation, the company establishes itself as a benchmark in sustainable and efficient logistics.

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VPD
795 visits this month
3425 total visits
Don't ask for an opinion
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