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Ricambi Cancelli

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1.5

According to the opinion of 2 users

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Ricambi Cancelli Review

Rating 1.5

According to 2 experiences

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June 03, 2024
Il catalogo è ampio, ma il servizio clienti è stato deludente e poco utile. Ho avuto problemi con la spedizione e non sono riuscito a ottenere assistenza adeguata per risolvere la questione. Non lo consiglio per chi cerca un supporto affidabile.
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May 16, 2024
This website was a complete letdown. I was looking for spare parts for my gate and stumbled upon ricambicancelli.it, expecting a straightforward shopping experience. Unfortunately, the site failed to deliver on multiple fronts. Firstly, the website's layout is confusing and cluttered, making it difficult to navigate. Important categories are buried under layers of submenus, and the search function is practically useless, often returning irrelevant results. Secondly, the product descriptions are very basic and lack essential details. I struggled to find the exact specifications and dimensions I needed, which made me hesitant to purchase anything without 100% certainty that it would fit my gate. To make matters worse, the customer service is atrocious. I tried to contact them via email and received no response. The phone line is perpetually busy, and when I finally got through, the person I spoke with was unhelpful and seemed annoyed by my questions. Shipping times are abysmal. It took over two weeks for my order to arrive, and when it finally did, one of the parts was damaged. The return process was a nightmare, involving lengthy email exchanges and a complicated return form. I wouldn't recommend ricambicancelli.it to anyone in need of gate parts. There are far better options out there with much more user-friendly interfaces and responsive customer service. Avoid this website and save yourself the headache and frustration.
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