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Da Basso

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2.9

According to the opinion of 7 users

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Da Basso Review

Rating 2.9

According to 1 experience

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Da Basso
dabasso.dk
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364 visits this month
2994 total visits
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June 26, 2024
I recently had an underwhelming experience browsing D'Abasso's website. Despite hearing good things about their products, my interactions with the site left much to be desired. Firstly, the website's layout is quite chaotic. The navigation is not intuitive, and it took me a considerable amount of time just to figure out how to find the products I was interested in. The search function is also not very effective, often returning irrelevant results or nothing at all for specific queries. This made the whole browsing process more tedious than it needed to be. Another major issue is the site speed. Pages take forever to load, and sometimes they don't load at all, forcing me to refresh multiple times. This is incredibly frustrating, especially when you’re trying to shop on a time crunch. Additionally, I found several broken links across the site, which added to the overall sense of frustration. When it comes to product information, I felt that it was quite sparse. Important details like material descriptions, sizes, and care instructions were either missing or very hard to find. It's almost like the website wants you to guess these things, which is not acceptable for any customer willing to spend money on their offerings. Moreover, there were instances where the images of the products didn’t load, leaving me unsure about what exactly I would be purchasing. Customer service interaction was also disappointing. After experiencing these issues, I tried to reach out for assistance, only to be met with slow response times. When they finally did get back to me, the solutions offered were generic and didn't really address my specific concerns. At this point, I was thoroughly disillusioned. Avoiding grand claims, I expected at least a basic level of functionality and customer care which, unfortunately, was not met. In conclusion, D'Abasso needs significant improvements in website functionality and customer service responsiveness to convert potential customers into loyal ones.
Date of experience :June 26, 2024
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Company description Da Basso

Located in the charming neighborhood of Lyngby, Denmark, Da Basso is a boutique specializing in Italian delicacies, which opened in December 2018. The name 'Da Basso' means 'starting from scratch,' a philosophy that showcases their commitment to revisiting the roots and culinary traditions of Italy. This small Italian grocery and pizzeria offers an authentically genuine experience, recreating the flavors and aromas of their grandparents' homemade cooking.


Da Basso is divided into two distinct but complementary entities: the Salumeria Italiana and the Pizzeria Italiana. The Salumeria Italiana, open on weekdays from 10 AM to 8:30 PM and on Saturdays from 10 AM to 4 PM, is closed on Sundays. It offers a meticulously selected range of cheeses, cured meats, olives, and other fresh products imported from Italy. Italian cuisine enthusiasts can find high-quality products to recreate traditional dishes at home or simply enjoy authentic products. Moreover, the staff is always ready to provide advice and suggestions for those wishing to explore new flavors.


The Pizzeria Italiana, on the other hand, is a haven for pizza lovers. Open from Monday to Saturday from 11:30 AM to 8:30 PM, and on Sundays from 3:30 PM to 8:30 PM, this pizzeria offers a rich menu of oven-baked pizzas, crafted with fresh and quality ingredients. Each pizza is a masterpiece, designed to transport patrons straight to Italy. From classics like Margherita to more sophisticated pizzas with innovative flavor combinations, there is something for every taste.


Service at Da Basso is personalized and attentive. Table reservations must be made by phone, with two seating time slots available: from 5 PM to 6:30 PM and 6:45 PM to 8:15 PM. This setup ensures an unhurried dining experience where each guest can savor their meal in a relaxed atmosphere. The decor is both warm and modern, with a touch of Italian authenticity, contributing to a friendly ambiance.


Moreover, Da Basso is not limited to offering delicious products and dishes; it is also a place where stories are shared, and traditions are perpetuated. The founders of Da Basso, in homage to their Italian roots, strive to recreate the familial and welcoming spirit of traditional Italian cuisine. Passion for good food and Italian culture is evident in every detail, from the selection of ingredients to dish preparation.


For those who wish to order take-out, Da Basso also offers a phone ordering service. Simply call 31 48 33 08 for the pizzeria or 31 48 68 38 for the salumeria, and the staff will be pleased to prepare your order for quick pickup.


In short, Da Basso is much more than just a place to buy Italian products or eat pizza. It is a gourmet destination where every visit is an invitation to rediscover the pleasures of Italian gastronomy, immerse oneself in a rich and warm culture, and enjoy attentive and personalized service. Whether you are a Lyngby resident or a passerby, Da Basso promises a memorable culinary experience that will make you return again and again. For additional information, you can contact them or visit their website.


Information
Da Basso
dabasso.dk
Services
364 visits this month
2994 total visits
Don't ask for an opinion
Unclaimed profile
This is your company?Claim the profile to answer your customers.Claim