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Countax Tractor Spares

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2.9

According to the opinion of 8 users

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Countax Tractor Spares Review

Rating 2.9

According to 7 experiences

5 stars
29 %
4 stars
0 %
3 stars
14 %
2 stars
14 %
1 star
43 %
Information
Countax Tractor Spares
countaxtractorspares.co.uk
Industry
615 visits this month
3245 total visits
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September 18, 2024
Had a hard time finding the right model numbers. The guides were not as clear as I hoped. Need better instructions.
Date of experience :September 18, 2024
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September 01, 2024
Ordered a cutting deck belt, but it took too long to arrive. Was expecting faster delivery for such a critical part.
Date of experience :September 01, 2024
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August 14, 2024
Excellent customer service and a wide range of parts! I managed to find the exact spare part for my Countax tractor. Thank you!
Date of experience :August 14, 2024
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July 27, 2024
Found most of the parts I needed, but the website layout could be improved. It's a bit tricky to navigate, especially for an older person.
Date of experience :July 27, 2024
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July 25, 2024
I recently visited countaxtractorspares.co.uk to purchase some replacement parts for my garden tractor, and my experience was far from satisfactory. The website itself presents a rather outdated and clunky interface, making it quite challenging to navigate and find specific items. The search functionality is severely lacking in accuracy, often bringing up irrelevant results that have nothing to do with what I'm looking for. The product descriptions are minimal and not very informative, leaving me guessing on whether the part would fit my model or not. Adding to my frustration, the checkout process was unusually complicated, requiring more steps than what I consider reasonable. I faced multiple issues with my payment method, and the website did not support several popular options that I usually use without any issues elsewhere. Their so-called customer support is nearly impossible to get in touch with. I tried calling multiple times during their stated business hours, but was met with an automated response telling me that nobody was available. When I sent an email, I received a generic response, and my specific questions were not addressed at all. This lack of proper support is simply unacceptable. When my order finally arrived, it was well past the estimated delivery date. Upon opening the package, one part was damaged and another was missing entirely! This was extremely disappointing, as it meant further delays and even more hassle to get the issue resolved. Needless to say, this has been a frustrating experience from start to finish. Countaxtractorspares.co.uk needs to seriously improve their website usability, payment options, customer support, and delivery reliability before I would consider using them again or recommending them to others. Avoid if you can.
Date of experience :July 25, 2024
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July 06, 2024
I ordered a replacement part for my lawn tractor, and it took ages to arrive. When it finally did, the part was faulty. Customer service was unhelpful, and I had to spend more money to get it fixed locally. Highly disappointing experience.
Date of experience :July 06, 2024
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June 28, 2024
recently had the opportunity to explore Countax Tractor Spares and was highly impressed with their range of products, particularly the "Countax PGC+ Grass Collector." As someone who takes lawn maintenance seriously, finding a reliable grass collector is essential, and this product does not disappoint. The Countax PGC+ Grass Collector is robust and designed for heavy-duty use, which is perfect for large gardens or estates. The website provides detailed specifications, making it easier to understand the product's capabilities. One thing that stood out to me was the inclusion of a powered grass collector which ensures seamless collection of grass clippings and debris. This feature is especially useful for maintaining a pristine lawn, as it prevents the clogging and mess often encountered with non-powered collectors. Moreover, the site offers a variety of spare parts, which is a huge plus for DIY enthusiasts and those who prefer to handle minor repairs and replacements themselves. Navigating the website was also a breeze. The layout is intuitive, with well-organized categories and a powerful search function that streamlined my browsing experience. Each product page is detailed, offering clear images, accurate descriptions, and user reviews which really helped in making an informed purchase decision. Another highlight was the excellent customer service. I had a few queries about the compatibility of the grass collector with my specific tractor model, and the response was quick and comprehensive. They were knowledgeable and provided me with all the necessary information, which assured me of the purchase. Additionally, the site offers secure payment options and timely delivery services, which are essential for online shopping. The only minor downside was that during peak times, the site seemed a bit sluggish, which could be improved. Overall, the Countax PGC+ Grass Collector is a fantastic product and the website is a great resource for all garden machinery needs. I would highly recommend this site to anyone in need of reliable tractor spares and accessories.
Date of experience :June 28, 2024
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Company description Countax Tractor Spares

Countax Tractor Spares is an online site specializing in the sale of spare parts for Countax brand tractors. This site is positioned as the largest supplier of spare parts for these tractor models, with a large stock intended to meet the varied needs of customers. The approach within the site is structured to facilitate the search, among a multitude of items, for the precise part necessary for the repair or maintenance of your tractor.


Through clear navigation and practical guides, the site allows users to progress step-by-step in identifying their tractor model, easily access spare parts lists in PDF format, and perform detailed searches to find the required element. By following the advised steps, from locating the identification tag to digitally searching for parts, the user experience is optimized to ensure quick and efficient service.


The site offers a vast range of parts, with dedicated categories such as complete motorized accessories, engines and spare parts, gearbox and clutch parts, grass collectors, and many more. Each category is enriched with sub-sections to refine the selection, offering, for example, in the engines section, parts for renowned brands such as Briggs & Stratton, Honda, Kawasaki, and Kohler.


In addition to this, there are electrical and steering components, with items ranging from batteries to solenoids, through steering elements like ball joints, axle beams, and racks. Other types of parts such as decals, pedals, wheels, and other miscellaneous items are also available to provide a complete solution to repair needs.


Countax Tractor Spares directly addresses a varied clientele, ranging from amateur gardeners to professional green space maintenance providers, as well as landowners requiring regular and rigorous maintenance. The other affiliated sites, such as gardentractorspares.co.uk and westwoodtractorspares.co.uk, also supply parts for other brands, thus complementing a broad range of offerings for various types of garden tractors.


The site ensures a user-friendly shopping experience, incorporating a simple shopping cart system, clear return conditions, and accessible customer service. A warehouse service opening schedule is clearly indicated: customers can refer to it to know the hours during which staff are available to answer their questions or process their orders.


In conclusion, Countax Tractor Spares embodies a comprehensive online portal dedicated to after-sales service for Countax garden equipment. Through its wide range of parts, clear instructions, and attentive customer service, the site strives to ensure total satisfaction for all those who depend on the efficiency of their Countax tractors in their daily garden maintenance tasks. The ease of access to thousands of parts makes it an indispensable ally for any quick and successful maintenance intervention.

Information
Countax Tractor Spares
countaxtractorspares.co.uk
Industry
615 visits this month
3245 total visits
Don't ask for an opinion
Unclaimed profile
This is your company?Claim the profile to answer your customers.Claim