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Bauheld

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2.9

According to the opinion of 7 users

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Bauheld Review

Rating 2.9

According to 1 experience

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Bauheld
688 visits this month
3318 total visits
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July 28, 2024

I recently ordered a set of power tools from Bauheld-Shop and my experience was far from satisfactory. First off, the delivery time was much longer than advertised. I was expecting my tools to arrive in 3-5 business days, but it took nearly two weeks for them to show up. When they finally arrived, the packaging was in terrible condition, which didn't inspire confidence about the quality of the contents. Upon opening the package, I found that one of the tools was noticeably damaged. The drill had a sizable dent, and the battery charger was missing altogether. I immediately contacted customer service to address these issues, but the response time was slow and frustrating. It took several attempts and a lot of back-and-forth emailing just to get a replacement part sent out. Speaking of the replacement, that was another ordeal. They promised a fast shipping for the replacement, but it took another week to arrive. The replacement charger they sent was also incompatible with the drill, which made me think they don't even know their own inventory very well. Additionally, the instructions are poorly translated, which made setting up the tools a confusing process. Considering the price point, I expected much better quality and service from Bauheld-Shop. I won't be making any more purchases from them and would advise others to look elsewhere for their hardware needs. The entire experience has been a frustrating waste of time and money. Overall, this was a poor customer experience from beginning to end and I cannot recommend Bauheld-Shop to anyone looking for reliable tools and good customer service. It's just not worth the hassle.
Date of experience :July 28, 2024

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Company description Bauheld

Bauheld-shop.de is a German e-commerce site specializing in the sale of window accessories, garden and leisure products, household items, as well as high-quality tools. It stands out for its promise of fast delivery, within 1 to 3 days, and offers its customers the option to return items within 30 days. Additionally, Bauheld-shop.de allows customers to easily pay on invoice, offering peace of mind during their purchases.


The platform offers intuitive navigation with well-defined categories such as “Window Accessories,” “Garden & Leisure,” “Household & Living,” and “Tools.” Under the "Window Accessories" category, you will find a wide range of products necessary for the maintenance and improvement of windows, including belt winders, electric belt winders, roller shutter stops, roller shutter motors, and suspension hooks. These products guarantee not only optimal functionality of the windows but also increased comfort in everyday use.


For gardening enthusiasts and outdoor leisure activities, the "Garden & Leisure" section offers items such as terrace cushions and rubber granulate rolls. These products are essential for setting up a comfortable and aesthetically pleasing outdoor space.


As for the "Household & Living" category, it contains practical products for the home, such as anti-vibration mats and vacuum cleaner adapters. These items are designed to enhance domestic comfort and offer practical solutions to everyday inconveniences.


DIY enthusiasts and building professionals will certainly find their needs met in the "Tools" section offering products such as steel rulers, gauges, and tracing needles. These tools are indispensable for precision work and guarantee high-quality results.


Bauheld-shop.de places a strong emphasis on the quality of its products. All items are made in Germany, mainly from recycled raw materials, which gives the platform a sustainable and ecological dimension. By emphasizing high-quality materials and environmentally friendly production, Bauheld-shop.de stands out as a responsible player in the online commerce sector.


The site also offers personalized recommendations based on customers' purchasing habits and the most popular items. For instance, there are offers such as 50-meter roller shutter belts for €28.99, plastic support plates in sets of 40 pieces for €17.99, and glazing shims available immediately with delivery within 1 to 3 days. These recommendations allow customers to discover directly relevant products, often on promotion, enriching their shopping experience.


In terms of design and ergonomics, the site is designed to offer smooth and accessible navigation. The different sections are clearly delineated, and each product is accompanied by a detailed description, options for size or color, and stock availability. Moreover, the search function allows users to quickly find what they are looking for, whether it's specific components for windows or DIY equipment.


Finally, Bauheld-shop.de places particular emphasis on customer service. Shoppers can easily access their accounts, track their orders, manage their delivery addresses and payment methods, and sign up for the partner program to benefit from additional promotions. This dedication to customer satisfaction is an essential element that retains buyers and strengthens the site's reputation.


In conclusion, Bauheld-shop.de positions itself as an essential platform for anyone looking for quality items for the home, garden, and DIY projects while supporting sustainable and ecological practices. The combination of a varied offer, responsive customer service, and responsible production makes this site a reference for German consumers wishing to combine efficiency and environmental respect.

Information
Bauheld
688 visits this month
3318 total visits
Don't ask for an opinion
Unclaimed profile
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